Frequently Asked Questions

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FAQs

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How do you charge my cleaning service?

 

Your service fees are determined by the number of rooms in your house. For example, we give a fixed price for your 3 bedroom house or for your 4 bedroom house. We ask the number of rooms in order to predict the size of your house. For this reason, when you do not want any room to be cleaned, we cannot reduce the prices since most of the cleaning time is spent in the bathrooms and kitchen.

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Do the cleaners have police checks?

 

Yes, all of our cleaners are required to submit all checks before they commence any work. Most cleaners have working with children checks too. Once our cleaners have passed a phone interview with our office staff, they will be invited to have an interview with our director. This is where he runs through all of our guidelines and procedures. All of our cleaners must have an extensive cleaning history to be able to work for us.

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Why are your prices not hourly rate?

 

We do not provide hourly rate service based on our many experiences over the past years. Our cleaning teams follow this list, as all the tasks required for a premium quality house cleaning are available in the checklist we have prepared. In this way, we provide 100 per cent customer satisfaction.

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Because in hourly rate services, the service may not be completed due to insufficient time, or high costs may occur for our customers due to the excess time purchased. Of course, the hourly rate is not a price determinant, as each cleaner's working speed will differ. The most basic and essential issue for our teams and customers is completing all the tasks on the checklist.

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Will I get the same cleaner each service?

 

Yes. We always endeavour to match you with a cleaner who will continue your service ongoing, however there are occasions such as public holidays, illnesses, emergencies and travel/holidays that may impact your usual cleaner being sent to your property. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, there are things that are out of our control that may impact your service on the day booked. We can not guarantee a regular cleaner for 4-weekly bookings (unless arranged directly with staff) due to scheduling issues.

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How long does it take to clean my house?

 

Cleaning time varies according to the size of the house. When you get a price quote for cleaning, we determine an estimated time. However, in order to ensure 100% customer satisfaction, our cleaners will continue to clean until the task checklist is completed.

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Can I give the cleaner a key?

 

Yes. Our office regularly runs reports on the keys in which the cleaners have in their possession. We strongly enforce only first names and the first initial of the last name to be on the key tag. Strictly no phone numbers, addresses or full names are to be on the keys at any time, so they cannot be traced back to the property. Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is starting to be a very common practice with our customers. If, for example, your cleaner can not make your service due to an emergency, the key is available for a replacement team to complete the service on the same day. We therefore highly recommend key safes or something similar to provide remote access.

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How do I contact the office regarding my service?

 

You can contact the office via text or email. Our office hours are 7am – 5pm.

Txt Message or WhatsApp: 0422657745

Email: support@cleanlivingadelaide.com

 

 How do I pay for my service?

 

After your service is finished, your invoice will be sent to your e-mail. After receiving your invoice, you can make your payment via bank transfer.

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Is window cleaning interior and exterior?

 

We only complete all interior window cleaning. For exterior, we only clean ground floor exterior windows

 

Do you clean under furniture?

 

We will move and clean under small objects and light furniture. We will also vacuum/mop under heavy furniture (like beds and couches) however we will strictly not move heavy furniture. This is due to the high risk of scratching floors. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves.

 

How can I cancel my service?

 

You can cancel your service at any given time, either mail or over the phone messages. We have no lock-in contracts that you need to worry about. Please note: all cancellations must be made 3 business day before the service is to take place. If a cancellation is made within 3 business day, you may incur a fee which covers the cleaner’s loss of wages. Please note that if we can cover the cleaner’s time through re-allocating work. We can sometimes waive this fee, but on occasion the fee must be charged.

 

Do you work on the weekend?

 

No, we only work during the weekdays.

 

Does your company do any exterior work?

 

Unfortunately no, we only focus on interior work. We do, however, have a balcony service that is available as an added extra.

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If we haven’t answered your question here,

please contact us for more information about our cleaning services